Refund policy

Trade Name: Zayno
Email: support@zayno.shop

At Zayno, we carefully check our products before dispatch. We currently do not accept returns or refunds for change of mind, incorrect selection, or any reason other than a damaged or missing product.

1. Damaged Product

If you receive a product that is damaged, defective, or physically broken, you may request a replacement or refund.

To be eligible:

You must contact us within 3 days of delivery.
You must provide a clear, continuous unboxing video showing the package from the time it is unopened until the product is fully unpacked.
Please send the unboxing video along with your order number and photos/videos of the damage to support@zayno.shop.

2. Missing Product or Item

If any product or item is missing from your order, contact us within 3 days of delivery.

A clear unboxing video is required to verify the missing item. After verification, Zayno may provide a replacement or refund, depending on the circumstances.

3. Unboxing Video Requirement

The unboxing video should clearly show:

The sealed package before opening.
The shipping label/order details.
The complete opening of the package.
All products and contents received.

Videos that begin after the package has already been opened may not be sufficient to verify a damage or missing-item claim.

4. No Return for Change of Mind

We do not accept returns or refunds for:

Change of mind
Ordered by mistake
No longer wanted
Incorrect choice by the customer
Product expectations differing from personal preference

5. Refunds

If your claim is approved for a refund, the refund will be processed using the applicable payment method and according to the processing time of the payment provider.